Privacy policy

1. Data controller

Controller: Carlos Hidalgo Zueras

Commercial name: La Casita de Cloe

Email: info@lacasitadecloe.com

Phone: 610 409 084

Accommodation address: Calle Centro 1, 22367, San Juan de Plan, Huesca, Spain.

2. What data may be processed

• Identification and contact details provided by the user.
• Data necessary to answer enquiries or manage a booking request.
• Data necessary to formalise the stay and comply with legal obligations applicable to tourist accommodation.
• Technical and browsing data obtained through the use of the website, cookies or analytics tools, where applicable.

3. Purposes of the processing

• To respond to information requests, enquiries or communications sent by the user.
• To manage booking requests and confirmations.
• To manage the relationship with guests before, during and after the stay.
• To comply with legal obligations applicable to tourist accommodation, including traveller registration where required.
• To improve the functioning of the website, customer service and the browsing experience.

4. Legal basis for processing

• The application of pre-contractual measures or the performance of the booking or stay requested by the user.
• Compliance with legal obligations applicable to the accommodation owner.
• The user’s consent, where required for certain processing operations.
• The legitimate interest of the controller in improving customer care, managing incidents and maintaining website security, where applicable.

5. Data retention

Personal data will be kept for as long as necessary to fulfil the purpose for which it was collected and, afterwards, for the periods required by applicable regulations or for as long as legal liabilities may arise.

6. Recipients of the data

As a general rule, personal data will not be disclosed to third parties unless there is a legal obligation or it is necessary for the management of the booking, the stay or related services.

Certain service providers acting on behalf of the controller may have access to personal data, such as web hosting services, email services, analytics or management tools, acting, where appropriate, as data processors.

7. Traveller registration

In the event of a booking and stay, guest data may be processed in order to comply with legal obligations relating to the identification, registration and communication of travellers required by applicable regulations.

8. Data subject rights

Data subjects may exercise their rights of access, rectification, erasure, objection, restriction of processing and portability, where applicable, by sending a communication to info@lacasitadecloe.com.

They may also lodge a complaint with the Spanish Data Protection Agency if they consider that the processing of their data does not comply with the applicable regulations.

9. Accuracy of the data

The user guarantees that the data provided is true, accurate and up to date, and undertakes to communicate any necessary changes.

10. Security

La Casita de Cloe adopts reasonable technical and organisational measures to protect personal data and prevent its alteration, loss, unauthorised processing or access, taking into account the nature of the data processed and the existing risks.

11. Cookies and browsing

The use of cookies and similar technologies is governed by the corresponding cookie policy of the website.